Effective Date: July 3, 2024

Infocore, Inc. (“Infocore,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect, use, and share. This Privacy Policy (“Policy”) describes how we handle personal information in accordance with applicable data protection laws and the principles outlined in the Data Privacy Framework (DPF).

Information We Collect
Infocore does not directly collect personal information from consumers for its own purposes. Instead, we receive, process, and use data owned by businesses on behalf of those businesses. These businesses disclose consumer personal information to Infocore for a business purpose under written contracts. The written contracts prohibit Infocore from retaining, using, or disclosing consumer personal information for any purpose other than for the specific purpose of performing the services specified in the contract for the business. The contracts do not provide Infocore with the right to disclose or delete any personal information of any consumer. Indeed, Infocore may lack critical information necessary to verify that a request to know or a request to delete is from a consumer. For the purposes of this Policy, “consumers” refer to individuals whose personal information we process on behalf of our business clients.
Infocore does not sell personal information about consumers. Furthermore, no personal information, including individuals’ addresses, telephone numbers, or personal identifying information, is posted, displayed, solicited, sold, or traded on the internet by Infocore.
Please note that Infocore cannot respond to requests from third parties or bots because Infocore cannot verify that the consumer is the one making the consumer request.

In addition to the personal information disclosed to us by our business clients, we may collect personal information such as your name, email address, telephone number, and any other personal information you choose to share when you reach out to us for support. We may also collect certain information from visitors to our website through the use of cookies and similar technologies. 

This information may include:
• IP addresses
• Browser type and version
• Browsing history on our website
• Time and duration of visits
Please refer to the “Use of Cookies” section for more details on how we use cookies and how you can manage your cookie preferences.

Use of Cookies
We and selected third parties may use cookies to collect information about you so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. Denying consent may make related features unavailable.
You can consent to the use of such technologies by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice, or by continuing to browse otherwise.

How We Use Personal Information
We process personal information disclosed to us by our business clients solely for the specific purposes outlined in our contracts with them. These purposes include:
• Performing the services specified in the contract
• Ensuring compliance with legal and regulatory requirements
In addition to processing personal information on behalf of our business clients, we use personal information collected directly from individuals, such as names, email addresses, and telephone numbers, for the following purposes:
• Responding to inquiries and providing support
• Enhancing and personalizing user experience on our website
• Monitoring and analyzing website usage and trends to improve our website and services
• Utilizing cookies to track user behavior and preferences, enabling targeted advertising and marketing campaigns
• Retargeting visitors with relevant advertisements based on their previous interactions with our website
• Measuring the effectiveness of our marketing campaigns and optimizing them for better performance
• Collecting demographic information to tailor marketing strategies and deliver more relevant content and offers
• Facilitating social media sharing and engagement by integrating with social media platforms
Please refer to the “Use of Cookies” section for more details on how we use cookies and how you can manage your cookie preferences.

Disclosure to Third Parties
Infocore discloses personal information to third parties only for specific purposes as outlined below. These third parties may include service providers, business partners, and other entities involved in our operations. The purposes for such disclosures include:
• Performing the services specified in the contract with our business clients
• Ensuring compliance with legal and regulatory requirements
In addition to disclosures related to our business clients, we may disclose personal information collected directly from individuals, such as names, email addresses, and telephone numbers, to third parties for the following purposes:
• Responding to inquiries and providing support
• Enhancing and personalizing user experience on our website
• Monitoring and analyzing website usage and trends to improve our website and services
We ensure that these third parties have data protection measures in place to safeguard personal information. This includes:
• Conducting due diligence to ensure third parties comply with data protection laws
• Requiring third parties to implement appropriate technical and organizational measures to protect personal information
• Ensuring third parties use personal information only for the purposes specified and not for their independent use
Infocore remains responsible for the protection of your personal information and ensures third parties uphold the same level of data protection that we commit to.

Right of Access
Individuals have the right to access their personal data held by Infocore. Upon request, we will provide access to the personal information we maintain about an individual. If you wish to access, correct, or delete your personal data, please contact us at info@infocore.com. We will respond to your request within a reasonable timeframe. However, please note that Infocore may lack critical information necessary to verify that a request to know or delete is from a consumer.

Regulatory Compliance
Infocore is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). The Federal Trade Commission has jurisdiction over Infocore’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF). This compliance ensures that our data protection practices meet the regulatory standards and that we uphold the privacy rights of individuals.

Lawful Disclosures
Infocore may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We are committed to ensuring that such disclosures are made in compliance with applicable laws and regulations.

Onward Transfer Liability
Infocore remains liable for the protection of personal information in cases of onward transfers to third parties. We ensure that any third party receiving personal information from us adheres to the same level of data protection standards. In the event of a breach or misuse of personal data by a third party, Infocore will act appropriately to address and remediate the situation.

Data Security
We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Data Privacy Framework (DPF) Compliance
Infocore complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Infocore has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. DPF Principles with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF. Infocore has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. DPF Principles with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.
If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit Data Privacy Framework.
If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit ANA DPF Dispute Resolution for more information or to file a complaint. The services of ANA DPF Dispute Resolution are provided at no cost to you.

Binding Arbitration
Under certain conditions, individuals may invoke binding arbitration for residual claims not resolved by other redress mechanisms. Infocore is obligated to arbitrate claims and follow the terms set forth in Annex I of the DPF Principles, provided that an individual has invoked binding arbitration by delivering notice to Infocore and following the procedures and subject to conditions set forth in Annex I of the Principles. For more information, please refer to Annex I of the DPF Principles.

Choices and Means for Limiting Use and Disclosure of Personal Data
Infocore is committed to protecting personal information and offers individuals choices and means to limit the use and disclosure of their personal data, as far as possible within our operational constraints. These include:
• Limiting Data Sharing: Infocore does not share personal information with third parties for their independent marketing purposes. Any sharing of personal information is strictly limited to the purposes specified in our contracts with business clients.
• Data Minimization: We only collect and process the minimum amount of personal information necessary to fulfill our contractual obligations.
• Request for Restrictions: You can request restrictions on the processing of your personal data by contacting us at compliance@infocore.com. We will evaluate and respond to such requests in accordance with applicable data protection laws and our contractual obligations.
Please note that, as Infocore processes data on behalf of our business clients, we may not be able to provide opt-out services directly to individuals whose data we process under these contracts. Requests related to opt-out should be directed to the business clients who provided us with your data.
Additional Rights:
• Access and Correction: You have the right to access and correct your personal data. Requests for access or correction should be directed to compliance@infocore.com.
• Deletion and Portability: You may request the deletion of your personal data or the transfer of your data to another service provider, subject to certain conditions and limitations.
• Complaints: If you have any concerns or complaints regarding our data handling practices, please contact us at compliance@infocore.com. We will investigate and address your concerns promptly.
For more detailed information on our data protection practices, please refer to our Privacy Policy.

Cookie Notice
We and selected third parties may use cookies to collect information about you so we can provide the experiences you request, recognize your visit, track your interactions, and improve your and other customers’ experiences. Denying consent may make related features unavailable.
Types of Cookies We Use:
• Essential Cookies: Necessary for the operation of our website.
• Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: Enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region you are in.
• Targeting Cookies: Used to track visitors across websites to display ads that are relevant and engaging for the individual user.

How to Manage Cookies: You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, if you choose to disable cookies, certain parts of our website may not function properly.
Your Consent: You can consent to the use of such technologies by closing this notice, by scrolling this page, by interacting with any link or button outside of this notice, or by continuing to browse otherwise.
California Residents: To opt out of the sale or sharing of your personal information, please direct your email to compliance@infocore.com.
For more detailed information on the cookies we use and how they work, please visit our Privacy Policy

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the revised policy on our website and updating the effective date.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:
Infocore, Inc.
2766 Gateway Road
Carlsbad, CA 92009

Data Protection Officer

Email: dpo@infocore.com

Telephone: 760.607.2500